Cancellation and Refund Policy
We at GoutamSinghai.com are committed to giving you a smooth and transparent experience. This Cancellation and Refund Policy explains how cancellations and refunds work for services you book or purchase through our website.
1. Cancellation of Orders
You can request cancellation of your order or service within a short window after placing the order (typically within 24-48 hours), provided the work has not yet started and no resources have been allocated to your project.
However, if work has already begun - such as content creation, SEO setup, consultancy, campaign planning, or any custom service - we may not be able to accept a cancellation request.
2. When Cancellations Are Not Accepted
There are a few cases where we cannot accept a cancellation or issue a refund:
- If services have already been started or delivered
- For digital products already sent or accessed
- For customized services or packages where resources have been committed
- For third-party purchases like domain, hosting, advertising budgets, or software/tool subscriptions
In these cases, the order is considered complete once the work has begun or access has been provided.
3. Refund Eligibility
Refunds will be considered only if:
- Your cancellation request is received before service delivery or work commencement
- There has been a genuine error at our end (for example, double charges or technical failures)
- We are unable to provide a service you paid for due to internal issues
If your refund request is approved, we will issue the refund using the original payment method you used to pay.
4. Refund Processing Time
Once a refund is approved:
- We aim to process the refund within 7–14 business days
- The time it takes for the amount to reflect in your bank account or card depends on the payment provider
5. How to Request a Cancellation or Refund
To request a cancellation or refund:
- Send an email to info@goutamsinghai.com
- Include your order details, date of purchase, and reason for cancellation/refund
- Our support team will acknowledge your request and guide you through the next steps
6. Customer Support
If you have questions about cancellations, refunds, or any part of this policy, feel free to reach out to us:
📞 +91 99270 09323
📧 info@goutamsinghai.com
We aim to respond to all queries promptly and help resolve your concerns quickly.
